Fine Art Artist Returns

Fine Art Artist Returns.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Paintings will be inspected prior to shipment to ensure they are not damaged in any way before they leave the studio.  They will then be packaged to ensure the painting is not damaged during packing and shipping.  Buyer takes full responsibility for unpacking the artwork in a way that will not damage the painting.  Since most of the artwork is very fragile it is imperative that the buyer understands the proper way to handle it BEFORE they unwrap it for framing.  We highly recommend that all framing be done by a skilled framer to ensure the painting is not damaged when it is framed.  Since certain paintings are so fragile they will not be returnable if it is determined that the buyer has damaged the piece in any way.  

Pastel paintings will need to be placed behind glass, unless it it noted otherwise, and kept out of direct sunlight.  Watercolors are best behind glass as well to protect their surface.

Garments must be unworn and unwashed with any/all tags still attached.  Return shipping is the responsibility of the customer unless prior arrangements have been made.

Contact us for an RMA number prior to returning any items.  Clearly explain reason for the return and if it is damaged what the damage consists of.  Items returned without the RMA number will not be accepted.

Returns for items purchased through FIneArtAmerica needs to be handled directly through FineArtAmerica.  However, if you have tried to get it resolved and are not getting a resolution please forward the e-mail thread with them to leclaire@outlook.com

If you have purchased a digital item and the file is corrupt or too large to download contact us for arrangements to receive a new file, or a link to be sent by other means such as a dropbox link.

If you notice an issue on the products or anything else on the order, send us an e-mail to leclaire@outlook.com.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We cannot accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

NOTE: Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore KimberlyLeClaireArt/ArtByKimberly/ArtByLeClaireDesigns reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.