Fine Art Artist Returns.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Paintings will be inspected prior to shipment to ensure they are not damaged in any way before they leave the studio. They will then be packaged to ensure the painting is not damaged during packing and shipping. Buyer takes full responsibility for unpacking the artwork in a way that will not damage the painting. Since most of the artwork is very fragile it is imperative that the buyer understands the proper way to handle it BEFORE they unwrap it for framing. We highly recommend that all framing be done by a skilled framer to ensure the painting is not damaged when it is framed. Since certain paintings are so fragile they will not be returnable if it is determined that the buyer has damaged the piece in any way.
Pastel paintings will need to be placed behind glass, unless it it noted otherwise, and kept out of direct sunlight. Watercolors are best behind glass as well to protect their surface.
Garments must be unworn and unwashed with any/all tags still attached. Return shipping is the responsibility of the customer unless prior arrangements have been made.
Contact us for an RMA number prior to returning any items. Clearly explain reason for the return and if it is damaged what the damage consists of. Items returned without the RMA number will not be accepted.
Returns for items purchased through FIneArtAmerica needs to be handled directly through FineArtAmerica. However, if you have tried to get it resolved and are not getting a resolution please forward the e-mail thread with them to firstname.lastname@example.org
If you have purchased a digital item and the file is corrupt or too large to download contact us for arrangements to receive a new file, or a link to be sent by other means such as a dropbox link.
If you notice an issue on the products or anything else on the order, send us an e-mail to email@example.com.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
We cannot accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
NOTE: Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore KimberlyLeClaireArt/ArtByKimberly/ArtByLeClaireDesigns reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.
Thank you for visiting and shopping at Kimberly LeClaire Art.
Shipment processing time
All orders are typically processed within 5-7 business days of receipt but items that are special orders will be determined as per the commission contract. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
If you need a shipment sent out sooner, say for a gift or special event, please contact us first to see if we can process it in the time you desire.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. At this time we do not offer any overnight shipping options.
Shipment to P.O. boxes or APO/FPO addresses
We will ship to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Kimberlyleclaireart.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
KImberlyleclaireart.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the continental US through this website. If you have a piece of art that you can't live without and you reside outside of the United States or its territories please contact me for options. I may be able to post the item on my Etsy website for you to purchase. This will then ensure that Etsy helps me fill out the proper customs paperwork and charges the correct shipping amount.
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Kimberlyleclaireart.com will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. Unfortunately package theft has become very common. For this reason some of the art packages may be shipped where they require a signature. This will hopefully reduce the theft option but it may make you have to retrieve your package at the post office if you are not home to sign for it.
If you package is missing you will need to file a claim with the shipping carrier as well as local law enforcement if your package is lost or disappears. Since most of our pieces are one of a kind items we cannot simply replace the item with an exact replacement, but we may be able to offer you an additional piece at a discount if the shipping carrier does not offer you a full refund. Allow up to 21 days for the investigation.
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